今(jin)年以來，國(guo)網東平縣供電公司深入(ru)貫徹落實國(guo)企改革三年行動重點工作(zuo)部(bu)署(shu)，聚焦“企業(ye)感受是(shi)*評(ping)價、客戶滿(man)(man)意是(shi)*標準(zhun)”高質量推進(jin)優化營(ying)商環境工作(zuo)，持(chi)續提升“獲得電力(li)”水平和客戶滿(man)(man)意度。

一是(shi)堅持全(quan)(quan)業務(wu)限(xian)時(shi)(shi)辦(ban)(ban)理(li)工(gong)(gong)(gong)作，嚴格(ge)管控辦(ban)(ban)電(dian)時(shi)(shi)長，對現場勘查具備直(zhi)接(jie)裝表條(tiao)件、無(wu)配(pei)套(tao)的低壓(ya)(ya)居民項目當日申請(qing)當日送電(dian);低壓(ya)(ya)無(wu)配(pei)套(tao)、有配(pei)套(tao)工(gong)(gong)(gong)程項目全(quan)(quan)流程辦(ban)(ban)電(dian)時(shi)(shi)長分(fen)別不超過(guo)2個(ge)、5個(ge)工(gong)(gong)(gong)作日，小(xiao)微企業全(quan)(quan)流程辦(ban)(ban)電(dian)時(shi)(shi)長不超過(guo)5個(ge)工(gong)(gong)(gong)作日，高壓(ya)(ya)業務(wu)辦(ban)(ban)理(li)時(shi)(shi)限(xian)(不含配(pei)套(tao)電(dian)網施工(gong)(gong)(gong)時(shi)(shi)間(jian))壓(ya)(ya)縮至10個(ge)工(gong)(gong)(gong)作日內。

二是堅持推(tui)廣業(ye)擴服(fu)務(wu)(wu)前(qian)置(zhi)延伸工(gong)作，進(jin)一(yi)步簡化流程(cheng)，小(xiao)微(wei)企業(ye)辦(ban)電(dian)(dian)環節進(jin)一(yi)步壓(ya)(ya)縮至(zhi)2個環節，高壓(ya)(ya)客(ke)戶壓(ya)(ya)縮到3個環節即完(wan)成辦(ban)電(dian)(dian)，積(ji)極與縣有關職能(neng)部門協同，實(shi)時獲(huo)取投資項(xiang)目(mu)建設批復(fu)信息，客(ke)戶經理主動為客(ke)戶提供(gong)前(qian)期咨詢服(fu)務(wu)(wu)，超前(qian)編制初步供(gong)電(dian)(dian)方(fang)(fang)案與配套工(gong)程(cheng)方(fang)(fang)案，同步納入“業(ye)擴項(xiang)目(mu)儲備(bei)庫”，實(shi)現變“坐等客(ke)戶上門”為“主動辦(ban)電(dian)(dian)”服(fu)務(wu)(wu)。

三是堅持推(tui)進政務服(fu)務工作，認真開展(zhan)政企(qi)共享(xiang)建設(she)，保證(zheng)一網通(tong)辦落地(di)見效，與(yu)發改委、住建、大數據局、城自然資源(yuan)和市場監管等相關單位緊(jin)密聯(lian)(lian)系，扎實(shi)做(zuo)好聯(lian)(lian)合辦理、并聯(lian)(lian)審批業務，讓客戶切實(shi)感(gan)受到(dao)供電(dian)企(qi)業優質便捷的(de)服(fu)務。

四是堅(jian)持提高線(xian)上(shang)(shang)(shang)辦(ban)(ban)電(dian)工作，繼續推廣“網(wang)上(shang)(shang)(shang)國網(wang)”APP線(xian)上(shang)(shang)(shang)辦(ban)(ban)電(dian)渠道，通過(guo)網(wang)上(shang)(shang)(shang)辦(ban)(ban)電(dian)，實(shi)現(xian)與(yu)客戶實(shi)時在(zai)(zai)線(xian)互動(dong)，辦(ban)(ban)電(dian)進程(cheng)主動(dong)推送(song)、辦(ban)(ban)電(dian)信息在(zai)(zai)線(xian)確認、供電(dian)合同在(zai)(zai)線(xian)簽訂、滿意(yi)度在(zai)(zai)線(xian)評價等業務(wu)線(xian)上(shang)(shang)(shang)流(liu)轉(zhuan)，大大提高客戶辦(ban)(ban)電(dian)便利度水平。

五是(shi)堅持做好(hao)客(ke)戶(hu)(hu)宣(xuan)傳走(zou)訪工作，宣(xuan)傳普及(ji)優化營商環境政策(ce)、條(tiao)例等內容，及(ji)時了解(jie)客(ke)戶(hu)(hu)的(de)生產(chan)經營狀況，積極解(jie)決企(qi)業的(de)用電需(xu)求，真正做到為(wei)企(qi)業辦(ban)(ban)實事，辦(ban)(ban)好(hao)事，全力(li)(li)提升(sheng)公司“獲得電力(li)(li)”評價水平。(尚家輝)

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